Start time: 12 October 2026 We have identified an issue that prevents documents from loading in a small number of tenants. It appears to be caused either by an undocumented breaking change in Microsoft’s APIs … Read more
Start time: 6 August 2026 We have found that in some SharePoint tenants selecting refiners containing special characters breaks the search and no results are returned. Since MetaShare’s filters on the “Search for documents” and … Read more
Start time: 31 July 2026 We are aware of an issue that causes some workspaces to be missing from start page. This happens because sometimes SharePoint search breaks how SharePoint sites are indexed (the result … Read more
Start date: 9 June 2026 Resolved: 31 July 2026 When mapping crawled properties to managed properties (e.g. RefinableString) in the SharePoint Admin Center the mapping is not displayed after changes are saved. We were able … Read more
Start time: 20 April 2025Published: 11 May 2026 Our telemetry shows that many users see an error when opening the Search for documents and Workspaces tabs on the start page. You may also get an … Read more
Start time: February 2026 Published: 9 March 2026 Guest users in some tenants stopped seeing metadata values (terms) set on documents which they have access to. The issue affects not only MetaShare, but SharePoint sites … Read more
Start time: 6 October 2025, 8:10 CEST Due to an ongoing incident in Microsoft 365 users in some tenants can’t access SharePoint sites and as a result can’t access MetaShare. Administrators in affected tenants can … Read more
Start time: 8 July 2025 End time: 9 July 2025 Currently no automatic e-mail notifications are being sent to the approvers, when a document is submitted for approval.We are investigating this and hope to resolve … Read more
Start time: 23 May 2025 End time: 9 June 2025 Some tenants experienced slow loading times and timeouts when using MetaShare. The issue was caused by slow responses from SharePoint APIs. During this period, Microsoft … Read more
We have received reports that results often, but not always, either load very slowly or results in an error. This can happen when opening the Search for documents or Workspaces tabs or when doing a … Read more
We observed performance degredation in the web interface this morning. As a short term measure, we have disabled due date email reminders. We are investigating the issue and will update when we have more information. … Read more
We experienced an issue affecting the loading of icons for MetaShare users who did not have them cached. Our investigation revealed that Microsoft changed the location of the content distribution network (CDN) hosting their user … Read more
For some customers, some workspaces and documents were not appearing correctly in MetaShare. This was caused by a Microsoft 365 issue (SP886644) that prevented any documents or sites using new columns from appearing in search … Read more
Some workspaces or documents might not appear in MetaShare as expected, because they are not correctly included in the search results returned by Microsoft Search. Update 12 March 2024: Issues loading workspaces and documents on … Read more
We had experienced issues with search filters/refiners in Documents and Workspaces search on MetaShare start page. This was caused by SharePoint returning refiner values in a slightly different format than before. Users may have experienced … Read more
We had discovered an issue in PowerPoint’s desktop application that appeared after one of the Microsoft 365 (Office) updates. When PowerPoint documents were opened as Read-Only, using links built using Office URI Schemes, and the … Read more
There is an ongoing service degradation in Microsoft 365 suite that is causing issues for MetaShare: MO420476. Reported: 29 August 2022, 7:38 am (CET)Resolved: 9 September 2022, 7:28 am (CET)
We are currently experiencing issues with Microsoft Search that are affecting MetaShare. Start page may be slow or fail to load workspaces or documents. Microsoft is investigating the issue MO394389 (previous linked issue SP394363 was … Read more
Issue: After having deployed the latest MetaShare update, users were not any longer able to drag and drop e-mails from Outlook to MetaShare. Status: We managed to solve this issue, making it possible for users … Read more
Issue: While deploying a MetaShare hot-fix for solving a SharePoint search-related issue, MetaShare was unfortunately not accessible for a few minutes. Status: We noticed this directly and could roll back the hot-fix making MetaShare accessible … Read more