Guest users can’t see managed metadata values

Start time: February 2026Published: 9 March 2026 Guest users in some tenants stopped seeing metadata values (terms) set on documents which they have access to. The issue affects not only MetaShare, but SharePoint sites as … Read more

Users unable to access MetaShare

Start time: 6 October 2025, 8:10 CEST Due to an ongoing incident in Microsoft 365 users in some tenants can’t access SharePoint sites and as a result can’t access MetaShare. Administrators in affected tenants can … Read more

E-mail notifications are not being sent

Start time: 8 July 2025End time: 9 July 2025 Currently no automatic e-mail notifications are being sent to the approvers, when a document is submitted for approval.We are investigating this and hope to resolve the … Read more

Performance degradation

Start time: 23 May 2025End time: 9 June 2025 Some tenants experienced slow loading times and timeouts when using MetaShare. The issue was caused by slow responses from SharePoint APIs. During this period, Microsoft reported … Read more

Issues with search results

We have received reports that results often, but not always, either load very slowly or results in an error. This can happen when opening the Search for documents or Workspaces tabs or when doing a … Read more

Performance degradation

We observed performance degredation in the web interface this morning. As a short term measure, we have disabled due date email reminders. We are investigating the issue and will update when we have more information. … Read more

Missing icons in MetaShare

We experienced an issue affecting the loading of icons for MetaShare users who did not have them cached. Our investigation revealed that Microsoft changed the location of the content distribution network (CDN) hosting their user … Read more

Issues with search filters/refiners

We had experienced issues with search filters/refiners in Documents and Workspaces search on MetaShare start page. This was caused by SharePoint returning refiner values in a slightly different format than before. Users may have experienced … Read more

PowerPoint issue and temporary fix

We had discovered an issue in PowerPoint’s desktop application that appeared after one of the Microsoft 365 (Office) updates. When PowerPoint documents were opened as Read-Only, using links built using Office URI Schemes, and the … Read more

MetaShare was not accessible for a few minutes

Issue: While deploying a MetaShare hot-fix for solving a SharePoint search-related issue, MetaShare was unfortunately not accessible for a few minutes. Status: We noticed this directly and could roll back the hot-fix making MetaShare accessible … Read more

Search-related issue

Some tenants are however currently experiencing some search-related issues, which we are trying to resolve. Reported: 25 November 2021, 3:32 pm (CET)Resolved: 26 November 2021, 8:12 am (CET)

Intermittent disturbances in MetaShare

We are currently experiencing some operational disturbances in MetaShare, where MetaShare intermittently is being timed out and you will be redirected to this page where you are prompted to click on the “Try again” button … Read more

Minor versions not indexed

In some tenants, SharePoint search does not index minor versions of documents, resulting in only showing published versions of documents when searching for documents. Currently approximately 10% of our clients have reported this issue. By … Read more