MetaShare depends on the service health of Microsoft 365 and Azure. You can also get updates on Microsoft’s health status from Twitter (@MSFT365Status).
If there are no ongoing problems with Microsoft 365 and your problem is not listed here, check our known issues.
Ongoing issues
None.
Resolved issues in the last 12 months
Issues with search results
We have received reports that results often, but not always, either load very slowly or results in an error. This can happen when opening the Search for documents or Workspaces tabs or when doing a free text search inside a workspace.
You can also see this in Microsoft 365 by:
- Opening the Search for documents tab in MetaShare
- Search for “*”
- Click the “Show results in SharePoint” link below the search box
Started: 25 November 2024
Update 10:29 am (CET): Microsoft has confirmed it in admin portal issue SP941302.
Update 1:28 pm (CET): Microsoft has determined this is a part of a wider issue MO941162.
Resolved: 28 November 2024
Performance degradation
Started: 13 November 2024
Update 14 November: The due date reminders remain disabled while we investigate this issue.
Update 19 November: The due date remindars are enabled again with new code fixes. We continue monitoring.
Resolved: 20 November 2024
We observed performance degredation in the web interface this morning. As a short term measure, we have disabled due date email reminders. We are investigating the issue and will update when we have more information.
Issue in Microsoft 365 affected MetaShare start page and search results when newly created columns were used
Started: 5 September 2024
Resolved: 24 September 2024
For some customers, some workspaces and documents were not appearing correctly in MetaShare. This was caused by a Microsoft 365 issue (SP886644) that prevented any documents or sites using new columns from appearing in search results. Microsoft has confirmed the issue was fully resolved. More information about the issue can be found in the admin portal.
Missing icons in MetaShare
Started: 17 September 2024
Resolved: 19 September 2024
We experienced an issue affecting the loading of icons for MetaShare users who did not have them cached. Our investigation revealed that Microsoft changed the location of the content distribution network (CDN) hosting their user interface icons. We released an update to load icons from the new location.
Service degradation in Microsoft 365 affected MetaShare start page
Reported: 14 February 2024
Resolved: 19 June 2024
Some workspaces and documents did not appear in MetaShare start pages as expected, because of an issue in Microsoft 365 (refer to admin portal issue SP709902). We were able to help some our customers by reindexing affected SharePoint sites. Microsoft has now confirmed that this issue is fully resolved.
PowerPoint issue and temporary fix
Reported: 7 March 2023 15:00 pm (CET)
Resolved: 8 August 2023 22:00 pm (CEST)
We had discovered an issue in PowerPoint’s desktop application that appeared after one of the Microsoft 365 (Office) updates. When PowerPoint documents were opened as Read-Only, using links built using Office URI Schemes, and the user tried to edit them by clicking “Edit Presentation” button:
An error was displayed:
This was not a bug in MetaShare, but was effecting our users, because MetaShare opens documents in Read-Only mode to prevent accidental updates. We made a temporary change so that MetaShare opened PowerPoint documents in the desktop app directly in edit mode. After Microsoft resolved the issue, we decided to wait some time to allow all our clients to install necessary Office updates, before finally reverting the workaround on August 8th.
Issues with search filters/refiners
Reported: 22 June 2023 10:00 am (CEST)
Last update: 25 June 2023 23:45 pm (CEST)
We had experienced issues with search filters/refiners in Documents and Workspaces search on MetaShare start page. This was caused by SharePoint returning refiner values in a slightly different format than before. Users may have experienced following issues:
- File type filter/refiner didn’t show correct values, only “Other file types”:
- When a page with selected filters/refiners was refreshed or opened with a link, some filters were not decoded correctly:
