Health status

Start time: 23 May 2025
End time: 9 June 2025

Some tenants experienced slow loading times and timeouts when using MetaShare. The issue was caused by slow responses from SharePoint APIs. During this period, Microsoft reported several issues with Microsoft 365 services, introduced by recent updates to their infrastructure. It is likely that the affected tenants received these updates. The issues began and resolved without any changes to MetaShare.

Update 25 June 2025, 3:15 pm (CEST): We can now confirm that the issue was resolved before June 9. Our logs show that response times improved significantly around that time and have remained at expected levels since. We remain in contact with Microsoft to explore ways to prevent or minimize the impact of similar issues in the future.

Update 10 June 2025, 11:02 am (CEST): Our logs indicate an improvement in average response times starting Monday, June 9, but some customers may still be affected. We continue to follow up on support cases opened with Microsoft Support and are monitoring various issues affecting Microsoft 365 APIs, as published in the Admin Portal. Some of these issues resemble what we’re experiencing – for example issue MO1090542, which is currently marked as resolved.

Update 5 June 2025, 3:34 am (CEST): Resolving this issue remains our top priority. We’re in contact with Microsoft Support and continuing our own investigations.

Update 2 June 2025, 3:15 pm (CEST): Microsoft has now closed the service health issue SP1083677, but some customers continue to experience issues in MetaShare caused by slow or timed out responses from SharePoint. We continue to investigate the issue.

Update 28 May 2025, 11:58 am (CEST): We continue to experience slow responses and timeouts when MetaShare is connecting to SharePoint. Microsoft has now reported a service health issue SP1083677 related to SharePoint Search with a start date on Friday 23 May, which is when issues in MetaShare started. This confirms that updates to SharePoint were installed starting from Friday and that these are currently being rolled back, which can affect performance. It can also be the reported issue itself that causes service degradation.

Reported: 23 May 2025, 11:00 AM (CEST)
Updated: 27 May 2025, 10:30 am (CEST)

We’re getting reports from users experiencing delays and failures when using MetaShare. Our investigation shows that we experience slow responses and timeouts when connecting to SharePoint for some tenants. Different tenants seem to be affected at different times, which leads us to believe there are things being done by Microsoft to SharePoint infrastructure that reduce performance. In those scenarios SharePoint interface is most likely prioritized over 3rd party apps, but we saw occasional errors in SharePoint as well. We continue to monitor the performance and investigate the issue. We’re also looking into ways to give MetaShare higher priority to avoid such issues in the future.

We have received reports that results often, but not always, either load very slowly or results in an error. This can happen when opening the Search for documents or Workspaces tabs or when doing a free text search inside a workspace.

You can also see this in Microsoft 365 by:

1. Opening the Search for documents tab in MetaShare
2. Search for “*”
3. Click the “Show results in SharePoint” link below the search box

Started: 25 November 2024
Update 10:29 am (CET): Microsoft has confirmed it in admin portal issue SP941302.
Update 1:28 pm (CET): Microsoft has determined this is a part of a wider issue MO941162.
Resolved: 28 November 2024