MetaShare depends on the service health of Microsoft 365 and Azure. You can also get updates on Microsoft’s health status from Twitter (@MSFT365Status).
If there are no ongoing problems with Microsoft 365 and your problem is not listed here, check our known issues.
Issue in Microsoft 365 affecting MetaShare start page and search results
Started: 5 September 2024
Last update: 10 September 2024
There is an active issue in Microsoft 365 that prevents any documents or sites using new columns from appearing in search results. This may cause workspaces using recently created configurations not to be listed on the start page, and documents using new or updated content types not to appear in search results inside workspaces or on the Documents start page. Microsoft is working on a fix for this issue. Please refer to admin portal issue SP886644 for updates.
Resolved issues in the last 12 months
Service degradation in Microsoft 365 affected MetaShare start page
Reported: 14 February 2024
Resolved: 19 June 2024
Some workspaces and documents did not appear in MetaShare start pages as expected, because of an issue in Microsoft 365 (refer to admin portal issue SP709902). We were able to help some our customers by reindexing affected SharePoint sites. Microsoft has now confirmed that this issue is fully resolved.
PowerPoint issue and temporary fix
Reported: 7 March 2023 15:00 pm (CET)
Resolved: 8 August 2023 22:00 pm (CEST)
We had discovered an issue in PowerPoint’s desktop application that appeared after one of the Microsoft 365 (Office) updates. When PowerPoint documents were opened as Read-Only, using links built using Office URI Schemes, and the user tried to edit them by clicking “Edit Presentation” button:
An error was displayed:
This was not a bug in MetaShare, but was effecting our users, because MetaShare opens documents in Read-Only mode to prevent accidental updates. We made a temporary change so that MetaShare opened PowerPoint documents in the desktop app directly in edit mode. After Microsoft resolved the issue, we decided to wait some time to allow all our clients to install necessary Office updates, before finally reverting the workaround on August 8th.
Issues with search filters/refiners
Reported: 22 June 2023 10:00 am (CEST)
Last update: 25 June 2023 23:45 pm (CEST)
We had experienced issues with search filters/refiners in Documents and Workspaces search on MetaShare start page. This was caused by SharePoint returning refiner values in a slightly different format than before. Users may have experienced following issues:
- File type filter/refiner didn’t show correct values, only “Other file types”:
- When a page with selected filters/refiners was refreshed or opened with a link, some filters were not decoded correctly:
