MetaShare depends on the service health of Microsoft 365 and Azure. You can also get updates on Microsoft’s health status from Twitter (@MSFT365Status).
If there are no ongoing problems with Microsoft 365 and your problem is not listed here, check our known issues.
Ongoing issues
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Issues with search results
Start time: 20 April 2025
Published: 11 May 2026Our telemetry shows that many users see an error when opening the Search for documents and Workspaces tabs on the start page. You may also get an error when performing a free text search within a workspace.
Microsoft 365 has an ongoing service insident MO1297751: Some users may not receive results when performing searches in SharePoint Online.
Workaround: You can use favorites to access your workspaces from the start page. If you haven’t bookmarked it yet, try refreshing the workspaces tab. The issue seems not affect all requests all the time. Mark as favorite when you have the chance.
We are currently monitoring MetaShare and Microsoft 365 and will update when the situation changes.
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Recent documents include only one document
Start time: 12 November 2025
Updated: 17 December 2025Microsoft has recently deprecated Graph endpoint used for retrieving recent documents which is used by MetaShare. Usually, deprecated endpoints continue to work for some time, giving developers time to update APIs they use. Unfortunately in this case, according to Microsoft, the recent endpoint will continue to work in a degraded state, which appears to mean retrieving only one item. We are working on an update using different APIs to resolve the issue.
Resolved issues
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Guest users can’t see managed metadata values
Start time: February 2026
Published: 9 March 2026Guest users in some tenants stopped seeing metadata values (terms) set on documents which they have access to. The issue affects not only MetaShare, but SharePoint sites as well. We’re in contact with Microsoft regarding the issue. It seems that a recent change in SharePoint changed how values are retrieved from Taxonomy Hidden List. Current solution/workaround seems to be adding guest users to a group that has read permissions on Taxonomy Hidden List.
Update: 11 March 2026
The issue seems now to be resolved by Microsoft. We’ll continue monitoring the issue and verify if the fix reached all affected tenants. -
Users unable to access MetaShare
Start time: 6 October 2025, 8:10 CEST
Due to an ongoing incident in Microsoft 365 users in some tenants can’t access SharePoint sites and as a result can’t access MetaShare. Administrators in affected tenants can follow the issue SP1166466 in admin portal (note, the issue is not visible for not affected tenants).
End time: 6 October 2025, 13:00 CEST
Microsoft informed the issue is now resolved.