Open a support case

Do you have a question regarding a MetaShare® function or would like to submit a support question?

Fill out the form to submit your support case.

If you would like to report a MetaShare® fault – please make sure to state the severity of the fault.

    Error severity*

    Critical = Serious fault preventing production in the system.Serious = Fault that does not prevent production in the system but impedes the smooth running and application of the system.Significant = Fault of a less serious nature and which does not to any major extent impede effective application.Minor = Fault with negligible or no impact, for instance faults in lead texts, documentation or support texts.

    Title*

    A short title explaining the error

    Description*

    A more detailed description of the error

    Number of users affected*

    How many users in your organization are affected by this error?
    All usersSome usersOne user

    Your e-mail address*

    E-mail address of the person reporting the case

    Your case number

    Reference to your own case management system, if any

    URL of the current page

    The address of the page where the error occurs

    Attach image

    Maximum size 10MB. Permitted file types: jpg, jpeg, png, gif, ppt, pptx, doc, docx, pdf

    Follow these steps to reproduce the error*

    Explain, step by step, how the error can be reproduced