Open a support case

Do you have a question regarding a MetaShare® function or would like to submit a support question?

Fill out the form to submit your support case.

If you would like to report a MetaShare® fault – please make sure to state the severity of the fault.

Error severity*

Critical = Serious fault preventing production in the system.Serious = Fault that does not prevent production in the system but impedes the smooth running and application of the system.Significant = Fault of a less serious nature and which does not to any major extent impede effective application.Minor = Fault with negligible or no impact, for instance faults in lead texts, documentation or support texts.

Title*

A short title explaining the error

Description*

A more detailed description of the error

Number of users affected*

How many users in your organization are affected by this error?
All usersSome usersOne user

Your e-mail address*

E-mail address of the person reporting the case

Your case number

Reference to your own case management system, if any

URL of the current page

The address of the page where the error occurs

Attach image

Maximum size 10MB. Permitted file types: jpg, jpeg, png, gif, ppt, pptx, doc, docx, pdf

Follow these steps to reproduce the error*

Explain, step by step, how the error can be reproduced