MetaShare’s current health status

On this page we list the current issues that you might experience with MetaShare, as well as a log of the issues that previously have been addressed and have been resolved.

If you want to check the health status of your Microsoft services, please visit Microsoft 365 Service health status page.

Open Issues

We are currently not experiencing any operational disturbances in MetaShare or in any connected Microsoft services (Microsoft Office 365 and Microsoft Azure).

Previous resolved issues

Search does not show draft documents

Reported: 2021-06-04
Resolved: 2021-07-09

Issue: In some tenants, SharePoint search does not index minor versions of documents (0.1, 0.2, 0.3 etc.), resulting in only showing published versions of documents (1.0, 2.0, 3.0, etc.) when searching for documents and a library reindexing is not fixing the problem.
approximately 10% of our clients have reported this issue.

By design SharePoint should index minor versions, if “Draft Item Security” = “Any user who can read items”, is applied (default setting in MetaShare).

Status: Microsoft have been able to reproduce this issue and have made changes in the service. If you are still experiencing the above issue, a reindexing of the affected document library should now fix it.

Intermittent disturbances in MetaShare

Reported: 2021-06-23
Resolved: 2021-06-25

Issue: We were experiencing some operational disturbances in MetaShare, where MetaShare intermittently was being timed out and be redirected to this page where you were prompted to click on the “Try again” button to reload the page:

Unknown error

Status: The disturbances were related to connected Microsoft services, the Azure/Office 365-environment, where we intermittently were having issue in getting the logged in users’ access token from SharePoint. The issue now seems to resolved.